Return Policy
Effective Date: 1st February 2025
Thank you for shopping with GlamourGo. We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.
1. Eligibility for Returns
- Items must be returned within 5 days from the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Items that are damaged, altered, or missing parts due to customer negligence are not eligible for return.
- Certain products, such as final sale items, gift cards, and personal care products, are non-returnable for hygiene reasons.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service at support@glamourgo.shop to request a return authorization.
- Pack the item securely in its original packaging and include your order number and return authorization number inside the package.
- Ship the item to the address provided by our customer service team. Customers are responsible for return shipping costs, unless the return is due to a GlamourGo error.
- Once we receive and inspect the return, we will notify you of the status via email.
3. Refunds
- Approved refunds will be processed within 5 business days after we receive the returned item.
- Refunds will be issued to the original payment method used at checkout.
- Shipping fees are non-refundable, except in cases where the return is due to a defect or an error on our part.
4. Exchanges
- If you wish to exchange an item, please follow the return process and place a new order for the replacement item.
- Exchanges are subject to product availability.
5. Damaged or Incorrect Items
- If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.
- We will provide a prepaid return label and replace the item at no additional cost.
6. Late or Missing Refunds
- If you haven’t received your refund after the processing period, please check with your bank or payment provider.
- If the issue persists, contact our customer support at support@glamourgo.shop
7. Contact Information
For any questions regarding our Return Policy, please reach out to us at:
Website: glamourgo.shop
Email: support@glamourgo.shop
Phone: +1225 439 0039
Address: Houston, TX
By making a purchase on glamourgo.shop, you agree to this Return Policy.
Thank you for shopping with GlamourGo!